Refund Policy

Refund Policy – Velryo

Last updated: 20/01/2026

At Velryo, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return under the following conditions:

Returns

You may return eligible items within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in original condition.

• The item must be returned in original packaging.

• Proof of purchase is required.

Items sent back without first requesting a return will not be accepted.

To initiate a return, contact us at: support@velryo.com

Damaged or Incorrect Items

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us within 48 hours with photo evidence.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be issued to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error.

Customers are responsible for return shipping costs unless otherwise stated.